Cancellation policy


Right of revocation


You have the right to revoke this contract within fourteen days without giving reasons.

The cancellation term amounts fourteen days from the day you or a third person named by you who is not the carrier has taken the goods in possession.

To use your cancellation right, you have to inform us (ALRA Handels GmbH, Hauptstr. 12, 84576 Teising, Tel.: +49 8633 - 50 87 93 / 24 94 21, fax: +49 8633 - 50 88 59, e-mail: by means of an unequivocal explanation (e.g., a letter sent by post, fax or e-mail) about your decision to revoke this contract.

You can fill the pattern-cancellation form or another unequivocal explanation also on our web page electronically and transmit. If you make use of this possibility, we will transmit to you immediately (e.g., by e-mail) a confirmation about the entrance of such a cancellation.

For the protection of the cancellation term it is sufficient that you send the information about the exercise of the cancellation right before the cancellation term ends.


Results of the cancellation


If you revoke this contract, we have to refund you all payments which we have received from you, including the delivery expenses (with the exception of the additional costs which arise from the fact that you have chosen another kind of the delivery than the most favorable standard delivery offered from us) immediately and at the latest within fourteen days from the day in which the information about your cancellation of this contract has come to us. For this repayment we use the same currency which you have used with the original transaction, unless, something else was agreed with you expressly; in no case, we will charge you fees for this repayment. We can refuse the repayment, until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to send back or to hand over the goods to us immediately and, in any case, at the latest within fourteen days from the day in which you inform us about the cancellation of this contract. The term is protected if you send the goods before the term of fourteen days has ended. You have to bear the immediate costs of the return of the goods.

You only need to pay for any diminished value of the goods, if the deterioration in value is not due to check of the state, qualities and functionality of the goods necessary contact with you.


End of cancellation policy