Private and Security

Privacy and security

1. Privacy policy

1.1 We collect and use your personal data exclusively within the regulations of data protection law of the Federal Republic of Germany. In the following we would like to inform you about the kind, the extent and the purpose of the collection and use of personal data.

I. Collection, processing and use of personal data

1. Inventory data

Provided that there should be founded, contentually arranged or changed a contractual relationship between you and us, we raise and use personal data of you, as far as this is necessary for these purposes. When registering for our customer newsletter

"Yes, I want to subscribe to the newsletter (unsubscribe anytime)"

your e-mail address is used for advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time. By order of the appropriate authorities we may give information in particular cases about these data (inventory data), as far as this is necessary for the purposes of criminal prosecution, averting of a danger and for the fulfilment of legal duties of the authorities for the protection of the constitution or the military shielding service or for the enforcement of the rights in the intellectual property.

2. Usage data

We collect and use personal data of you, as far as this is necessary to allow the use of our Internet offer or to billing (usage data). These include in particular characteristics for your identification. By order of the appropriate authorities we may give information in particular cases about these data (inventory data), as far as this is necessary for the purposes of criminal prosecution, averting of a danger and for the fulfilment of legal duties of the authorities for the protection of the constitution or the military shielding service or for the enforcement of the rights in the intellectual property.

3.Storage of order data

We save the contract and send you the order data and our cancellation policy by e-mail. Your order data is for security reasons no longer accessible over the internet.

II. Passing on of personal data, credit assessment

1. Passing on of customer data

To be able to process and deliver your order, we give your data in each case to the dispatch enterprise commissioned with the delivery

and bigger orders to our presuppliers or to the manufacturer if the product is sent directly to the customer by our supplier or manufacturer.

For the processing of payments we transmit your payment data when using one of the  following payment methods as follows:

Direct debit: transmission of the data (name of the account holder, name of the bank, bank code number and account number) to our house bank

and to the clearing house:

Credit card American Express: Passing on of the data (name of the credit card owner, card number, period of validity and check digit) to

and to the clearing centre:

Credit card data are transmitted only via American Express to company Telecash. We, at no time, see the credit card data and, therefore, these data are not stored by us!

III. Correction of personal data

You can prompt a correction of your data by sending a e-mail to us or by calling us under the telephone number (00 49) 0 86 33 - 50 87 93. 

IV. Use of Cookies

To extend the range of functions of our Internet offer and to make the use more comfortable for you, we use so-called "Cookies". With the help of these "Cookies", when you visit our web page, data can be stored on your computer. You have the possibility to prevent storing of Cookies on your computer by configuring the suitable settings in your browser. However, through this the range of functions of our offer could be limited.

V. Data security

Your personal data will be transferred codedly by means of SSL via the Internet. Non-ecrypted transmission of personal data at the contact form and at the page "Newsletter" We protect our shop and other systems by technical and organizational measures against loss, destruction, access, change or spreading of your data by unauthorized persons.

VI. Right to information and right of revocation

1. Right to information

As a user of our Internet offer you have the right to require information from us about the data stored about your person. In addition, you are entitled to the right to information about the recipient or categories of ecipients to whom the data are transmitted and information about the purpose of the storage.

2. Right of revocation

We would like to point out to you the fact that you can revoke your approval of the storage of your data any time with effect for the future. The approval for the receipt of the newsletter can be revoked via the link for unsubscribing contained in every newsletter. In addition, the approval can be revoked by an according fax or a separate e-mail to our e-mail address, which you please take from point VII.

VII. Questions around data protection

With questions about collection, processing or use of your personal data, with information, correction, blocking or deletion of data as well as revoke of given approvals you please write, stating the password "security", to our data protection officer Ralf Reis:

Safety guidelines:

We aim to store your personal data in such a way that they are not accessible to third, by using all technical and organizational possibilities. With the communication by e-mail, the entire data security cannot be guaranteed by us, so that we recommend you to send confidential information by post.

2. Credit assessment

Due to the offered payment methods invoice and credit debit the customers which click on credit assessment "I want to pay per invoice or direct debit and agree with a credit assessment at Creditreform. Please note: if you do not accept the credit assessment you will not be able to choose all payment methods !"

during the order process, will, via an interface, be verified by

Verband der Vereine Creditreform e.V.

concerning credit rating and address comparison. Finally, for the realisation or ending of this contract we collect or use probability values of your future payment performance. For the calculation of these probability values we will also use address data.

You can avoid this examination if you do not click on the credit assessment button during the order process or if you transmit your order to us by email, fax or phone. With these order methods, however, new customers then only have the possibility of choosing prepayment (= bank transfer to our bank account before we dispatch our products).

3. Age verification

Since we sell almost only goods where age control is needed, all customers are are checked before shipping concerning their age. This is processed for example by Creditreform or by various other agencies.